Order
How do I know my order has gone through?
An order confirmation will be sent to the e-mail you specified when placing the order. If you haven’t received one, feel free to check your spam. If you have entered the wrong e-mail, please contact us.
Can I change or cancel my order?
Of course, we help with that, please note, however, that there may be costs if the order has already left our warehouse. Feel free to contact us by email or phone and we will help you.
Can I choose a different delivery address when placing my order?
We offer the opportunity to choose another delivery address when ordering.
Delivery
How long is the delivery time?
Between 1-2 working days when ordering before 11:00 (if the product in question is listed as “in stock”. At unusually high pressure/high season, the delivery time can be affected up to 7 working days. If the product is not in stock, it can be in production at the moment, if you want to know exactly when we can deliver, we recommend contacting us.
Can I track my order?
When your order is ready to be sent from us, you as a customer will receive an email with your shipment number.
We ship with DHL within Sweden and here you can follow your package.
How long does the package stay with the agent?
The package remains with an agent 14 days before it is returned. In the case of uncollected packages, a fee of SEK 250 will be added.
What is the shipping cost?
Within Sweden: We have free shipping for purchases over SEK 499, otherwise shipping costs SEK 39. To foreign countries, shipping costs SEK 399 regardless of the amount and size of the order.
Payment
How does it work when I order by invoice?
You will receive your invoice on the email you entered when you placed your order.
The standard invoice has payment terms of 15 days, no invoice fee is added. The invoice is sent when we send the order. So if the product you ordered is not in stock, you will not receive an invoice until we actually send your order.
If you have more questions about your invoice, you are welcome to contact us at: 031-55 22 22
Can I place a business order?
Obviously! It is just a matter of entering the company’s name at the checkout and as long as the company goes through credit checks made by our partner Collector Bank, it is fine with invoice payment – otherwise it also works with card payment. Do you encounter patrol? Contact us at [email protected].
How do I pay with my gift card at checkout?
There is a box for gift cards and discount code at checkout, where you enter your code you received on the gift card.
Right of withdrawal and return
How do I return my order?
When returning an order, fill in our return form here.
When we have received your request, you will receive an email with a return slip that you attach to the package and hand in to the agent.
Upon receipt of an approved return to Vargen&Thor, the amount is then returned.
Can I change the color of my product?
Of course, you have the opportunity to change the color of your product. On our product images, we always strive to get the best light so that our customers can see the colors as well as possible! Contact us by email and we will help you: [email protected]
How do I get my money back?
When returning, the money is returned in the same payment method you placed the order on.
In the case of bank reversal, it may take 1-2 business days for the money to be returned to the account.
Discount Codes
How do I use a discount code?
When paying, there is a box for discount codes, enter your discount code there.
How do I see if the discount code has broken through?
You can see this under your products in your shopping cart.
In case of problems with the discount code, call us on 031-552222 or email to: [email protected]
Can the discount code be combined with other offers?
No, you cannot combine discount codes with each other or other offers. However, if the discount code also applies to already discounted products, it is possible.
Cookware
How do I treat my copper vessels?
Copper is a material that oxidizes naturally. Therefore, it is common for stains to appear, use copper plaster if you want to get back original shine. Copper can also become gold in color, which is common if you have a high iron content in the water, here too copper plaster is recommended. There is also a housewife trick that we tested with good results: salt + lemon. The most common is that stains and discolorations occur in the first uses.
Dishwasher safe. Max oven temperature: 260 degrees. Do not pour cold water on when the pan is hot. The boiler is built with bearings in pure steel, which makes it hot and it gets hot quickly. Remember to reheat gently and gradually to find the right frying temperature.
What coating should I have on the skillet?
Before choosing a frying pan, you need to think about what you want to use the pan for. It’s easy to swear that it burns solid or doesn’t provide a frying surface, but the important thing is to choose the coating according to needs and preference. You buy, for example, a lot of money. not a traktör to drive on the Autobahn with. We offer boilers without coating, with Froststick and with Snowstick. Snowstick is hard to fail with but does not provide that crispy surface that you get if you drive completely without coating. Then we have the Froststick that acts as a hybrid between the two worlds, something we highly recommend and that is suitable for all types of food. Read more below:
We have 3 different choices on frying pans.
Without coating, Model X1, Model Y1, Model M
For the experienced.
Remember to turn up the heat gradually.
Perfect for: Pieces of meat, asparagus, sautéing onions, pasta sauces, etc.
Not good for: Pancakes, eggs, etc.
Froststick, Model X2, Model Xb, Model Y2, Model Yb, Model Mb.
Easy to use and gives nice frying surface.
Remember to turn up the heat gradually.
Ideal for everyday cooking. Use some frying fat.
Snowstick, Model Q
A well-sized, PFOA-free, nonstick coating for all types of food. Frying fat is not needed if you do not want it for the sake of taste.
Pancakes, eggs = no problem.
Pieces of meat, etc. do not get the same perfect frying surface as Froststick or without coating.
Does the glass lid fit all pans?
The glass lid is suitable for any vessel that is 28 cm. Whether it’s Vargen&Thor or another brand.
Knives
How do I treat my knives?
Do not use knives in a dishwasher as this quickly wears on the edge of the knives. Wash by hand and wipe right away. Only use dishwashing liquid if you cut into raw chicken, pork or similar that can be dangerous to eat raw. Feel free to store knives on cunning or in knife compartments. We never recommend that they lie in a kitchen drawer and bump into each other. This generally applies to all knives.
Cutlery
How do I treat my cutlery?
All cutlery from Vargen&Thor is dishwasher safe up to 45 °. We put a lot of effort and a lot of work into our paintwork that is unique and constantly getting better and better. However, it is a difficult world as some dishwashing detergents are corrosive and damage lacquered products badly, but we have managed to keep a very low level of complaints. We also have restaurants that use our cutlery daily in industrial-grade dishwashers with good results.
To keep the cutlery nice or if your cutlery has become discolored?
Part of the varnish process is done in a vacuum and air can enter during this process – something that unfortunately is only noticeable at the first or second wash. We have a 2-year warranty on all paintwork. It should also be mentioned that it is very rare for this to happen. But if it happened to you or that you may have bought / received a previous edition of our cutlery when the varnish was not as good as today – no danger in the boat, contact us and we will help you!
Mills
How do I adjust salt & pepper grinder?
To adjust how coarsely you want your salt/pepper, you can easily fix this by turning the knob at the top of the grinder.
How do I top up the salt & pepper mill?
For refilling, turn off the knob at the top of the mill. A tip is to fold a piece of paper to use as a funnel so you get in the peppercorns/salt more easily.
Mugs
Can the cups be washed in a dishwasher?
All our cups can be washed in a dishwasher, they can also be microwaved!
What size are the mugs in?
DUGA original holds 200 ml and DUGA XL holds 350 ml. Duga espresso holds 100ml.
Other
Which pans fit the Pasta Basket?
The pasta basket fits all our casseroles (not pans). It fits PIXEL, MIO, MIRANDA, MEYA and BAMBA. It also fits pots from other brands as long as the dimensions are correct.
